Returns & Exchanges
At Boxhero, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn apparel with original tags attached. If your fit isn't perfect, we are here to help you find the right style or provide a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and attach the prepaid shipping label provided via email.
Drop Off Your Return
Take your package to any authorized carrier location or schedule a pickup to send your items back to our warehouse.
Receive Your Refund
Once our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing